Please allow 3-5 days for processing all orders.
Shipping To The USA
Most shipments to the US are sent through Hong Kong Post and then handled by USPS for final delivery after reaching the destination country. Packages usually reach their destination in 7 business days, but occasionally take longer.
- What happens if a package is returned to us?
- As much as we'd like to re-ship for you, unfortunately if a package is returned to us because of a customer error (incorrect address or package refusal), it is their responsibility for re-shipment. We actually get charged additional fees by our fulfillment center for receiving returns.
- What happens if a package is lost or damaged?
- Once we hand over the package to the postal courier, they become responsible to deliver the package. In the case it is lost or damaged, the best thing to do is contact your local carrier (e.g. USPS) and file a complaint. We'd love to help here, but please follow up with your courier individually if they don't respond. It is their obligation to ensure the package arrives at your doorstep.
Shipping Outside The USA
Most international shipments are sent through Hong Kong Post and then handled by local couriers for final delivery after reaching the destination country. Packages usually reach their destination in 7-14 business days.
VAT & DUTIES
Some countries may impose additional taxes or duties (i.e. VAT) and, if so, these are the responsibility of the customer. We are legally required to declare the actual value of your shipment. Packages will be returned to our distribution warehouse overseas if unclaimed, and we can not refund shipping for these cases. The time a country holds a package in customs varies and we do not have means of contacting these offices.
We will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
If you need some help calculating duties, please feel free to check out this resource.